Success Factors of Knowledge Management Systems in Technology-Based Organizations: A Systematic Literature Review
DOI:
https://doi.org/10.52435/jaiit.v8i1.768Keywords:
Bibliometric Analysis, Knowledge Management System, Success Factors, Systematic Literature Review, Technology-Based OrganizationsAbstract
Knowledge Management Systems (KMS) play a strategic role in enhancing organizational performance, innovation, and competitiveness in technology-based organizations. This study aims to identify critical success factors, implementation challenges, organizational impacts, and emerging trends of KMS through a Systematic Literature Review (SLR) combined with bibliometric analysis. This review follows the PRISMA framework using the Scopus database as the primary source. A total of 3,373 records were initially identified from Scopus, resulting in 55 eligible journal articles and 15 selected studies for in-depth qualitative analysis. Bibliometric analysis was conducted using VOSviewer to examine publication trends, keyword co-occurrence, and thematic research clusters. The findings indicate that KMS success is strongly influenced by strategic alignment, top management support, organizational culture, employee engagement, technology infrastructure, and knowledge quality. The study also reveals that recent KMS research increasingly emphasizes socio-technical integration, user-centric approaches, cloud-based systems, and sector-specific implementation frameworks. In contrast to previous KMS reviews that primarily focused on the technological dimension, this study provides an integrated perspective by combining bibliometric mapping and thematic synthesis to highlight the interactions between organizational, technological, and human factors in technology-based organizations.
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